Do you have a question before booking with us?
Q: Why should I book with your company?
A: We understand that there are many entertainment companies in the area to choose from, and we are so happy that you are considering us to help make your celebration magical! We could list off the things that we do differently than the majority of our competitors, but at the end of the day, what it really comes down to is that we care very deeply about what we do and want to share that with others. We want to not only utilize our talents and abilities to create a magical experience for your little one, but also help them know how special they are. We seek to be good role models for them in a world where it is becoming increasingly difficult to raise children with innocence and imagination. We hope to be able to provide a magical experience for your little one and are so appreciative you've taken the time to learn more about us and what we do. If you book with us, we promise we will do everything within our power to make your event a wonderfully magical experience for you and your guests!
Q: Where is the company located?
A: The company is currently based in San Antonio, TX.
Q: How do I book a party?
A: We're so happy that you are interested in booking a party with us! We have multiple options to booking a party for your convenience. Call (210) 788-8040, email firstname.lastname@example.org, or you can request a booking on our online booking page.
Q: How far in advance should I book my party?
A: We strongly encourage booking at least 4-6 weeks in advance if possible, especially if your party date/time and character choice are not flexible. We do sometimes have last minute availability, so please don't hesitate to contact us-- but please keep in mind that all reservations must be confirmed with a deposit at least 24 hours prior to the event or weekend, whichever comes first.
Q: Do I need to pay a deposit to book my party?
A: As is industry standard, a deposit is required to book your party. This booking deposit goes toward the total party price and reserves you on the calendar, giving you priority over others wanting to book that day. We accept Debit/Credit or PayPal for deposits only.
We book on a first come first served basis and cannot hold party dates/times without a deposit. Once we confirm availability for the day/time/character(s) you would like to book, we will hold your spot on the calendar for 24 hours, send the contract information and invoice for the booking deposit.
Please be aware that the remaining balance will be due in cash to your performer(s) the day of your event- you cannot pay for the rest of your party online. You are welcome to pay by check or money order 5 days in advance of your party date.
Q: Where should I plan on having my party?
A: We bring the party to you! Most commonly people have their party in their home if they have a living room large enough to accommodate their guest count. Other common places we have hosted parties are reception halls, churches, local dance studios, indoor playgrounds, preschools, parks, back yards and banquet rooms.
Please also make sure before you book the venue that it allows outside entertainment, as some venues have their own restrictions and guidelines for this. Certain public locations have restrictions regarding music, so please make us aware of this beforehand so we can substitute certain activities if necessary.
Q: Can I request a specific performer for my party?
A: Please let us know if you have a specific performer in mind prior to booking and we will accommodate if possible! We have online booking for each party package.
Q: Will the character(s) I book look like what is pictured on your website?
A: The costumes pictured on our website are the actual costumes we use at parties. If something looks different it is because it has been updated since the picture was taken to ensure a quality experience. Actors may vary, but you will see what your performer looks like prior to booking.
Q: Why do you charge for travel outside of the 25 mile radius?
A: All of the travel fee goes directly to your performer (not the company), who is using their own vehicle and gas to travel to and from your party and is therefore part of their contracted pay rate.
Q: I live outside of San Antonio TX area. Can I still book a party?
A: If you live within 25 miles of down town San Antonio, please contact us and we will accommodate if possible. Policies for distance parties are listed below:
If your location is more than 50 miles away, we require that you book a 60 minute or longer party package. Locations we will service include: Floresville, Schertz, New Braunsfels, Hondo, Lytle and more for a small travel fee.
Q: How many guests are included in the price and how many guests should I invite?
A: Allotted number of guests (children participating) varies with each package.
Q: Can you customize activities to accommodate younger or older ages?
A: Yes! Please let us know when you book and we will accommodate!
Q: What if I need to change the date or cancel?
A: If you need to change the date and/or time after booking, we will accommodate your request based on our current availability and will apply your deposit to another date/time as a one-time courtesy if rescheduled within 30 days.. Changing your date/time reserves your new time and takes you off of our calendar for your previous time. Date/time changes must be done at least 48 hours in advance. Because your party host is unavailable to book other work for the date and time a party is booked, deposits are non-refundable if you must cancel. NO deposit will be refunded after booking!
Q: Is there a way to receive a discount for my party?
A: Yes! We offer a Military discount! (Holidays not included, certain restrictions apply.)
I've Booked My Party! Now What?
Q: Now that I've booked my party, what do I need to do to prepare for it?
A: We will send you detailed information regarding planning and set up, but we basically just need a place to sit with an area cleared out for the children to gather around/play in. Please make sure there is adequate shade for outdoor parties and in the event of rain we will need to move the party inside.
If you plan on having a DJ or playing background music at your party venue, please make sure the music can either be turned off for the party host's activities or that there is a separate room away from the noise where the party host can effectively entertain your guests.
Q: What types of party games do you play?
A: The party games we play will depend on what party package you order. We will discuss the specific options for your party the week prior to ensure that we accommodate your group. But generally speaking, the activities are self-contained (meaning they can be done in a living room or similarly sized space) and do not require prizes or set up. We bring all supplies including a prize bag!
Q: What do I need to set up for the craft?
A: All we require: 1 -2 party sized tables (based on the amount of guests).
Q: Do you provide your own music or do I need to provide anything for that? Can you hook up to the sound system at our venue?
A: We bring a premiere sound system, not just a music speaker, so you don't need to worry about providing music for your party unless you would like to play atmosphere music while the party host is not present.
If you or your venue has a sound system that you would like us to hook up to please let us know in advance so we can determine if this will be possible.
Q: Should I have my guests arrive before the party host does?
A: Yes, it is a good idea to start your party before the party host arrives so everyone will be in attendance for the activities. Usually 30 – 60 minutes after the party start time is sufficient.
So that your paid time can be fully utilized, it is helpful if you already have the area set up where you would like the party host to entertain.
Q: Can boys come to the party and will they be included in the activities?
A: Of course! Some personalities may not be as engaged as others, but we try to structure all of our activities to be enjoyable for both boys and girls.
Questions About the Day of the Party:
Q: Can the party host(s) stay longer than the amount of time I have booked them?
A: It is likely that your party host(s) will have to get to another event directly after yours, so please be courteous of their time and help make sure they are able to leave as soon as your booked party time is over. It is sometimes possible to upgrade your party time the day of, but we cannot guarantee the party host will be available to stay longer or have the necessary supplies on hand if you wish to upgrade at the last minute.
Q: Can parents stay for the party?
A: As long as there is adequate room and they do not distract from the children's activities, parents are welcome to stay!
Q: May I take pictures and video during the party?
A: You are welcome to take photos and video throughout your event! There is also a time set aside near the end of your party for posed photos. We also have an on-staff professional photographer who is available for photoshoot bookings.
Q: How and when should I pay for the remaining balance for the party/event?
A: Must pay cash-money order only for the remaining balance, which is due to your performer(s) the day of the event. Please pay them at the end of their party time. We will send more detailed payment information via email so everything runs smoothly.
Q: Should I tip my performer(s)?
A: We know that this is a sensitive subject and that everyone's financial situation is different. Our party rates do not include any performer gratuity, so while tips aren't required, they are GREATLY appreciated. We keep our rates affordable but are dedicated to only using the highest caliber performers, so tips are sincerely appreciated as they continually strive to go above and beyond for every party, while still getting paid similarly to other entertainment companies that may not offer as high of quality entertainment.
Our party hosts work very hard to provide quality and authentic entertainment for you and your guests! So if you feel like they did a good job, a tip is a great way to let them know. We sincerely thank you in advance for considering gratuity.
Please consider separate tips for multiple performers, as tips are split evenly between all performers at your party. A standard tip is usually about 20% of the total party cost.
A Note About Copyright:
We are pleased to provide character entertainment for you and your guests; however, it is not our intention to violate copyright laws, and our characters are based on public domain stories and folklore. Should you have the need for a licensed, copyrighted character at your party or event, we encourage you to contact the company/copyright holders for that specific character.
Did you find an answer? If not, please give us a call so we can answer it! (210) 792-8349